Frequently Asked Questions

We accept all major credit/debit cards, UPI, net banking, and wallets via Razorpay — India's most trusted payment gateway. All transactions are SSL-encrypted.

Yes. We never store your card details. All payments are processed securely by Razorpay using 256-bit SSL encryption.

Yes. A confirmation email with your order details and download link is sent immediately after payment. Check your spam folder if you don't see it within a few minutes.

Yes. Click "Get Invoice" from your order confirmation page or from My Orders in your account.

After payment, click the download button on your order confirmation page, or use the link in your confirmation email. Downloads are available immediately.

Download links are valid for 48 hours and limited to a set number of downloads. If your link has expired, contact us at support@digitalemporium.in with your order number and we'll reactivate it.

Format varies by product (PDF, PSD, AI, MP4, MP3, ZIP, etc.) and is clearly listed on each product page.

Yes — log in to your account, go to My Orders, and download from there. If you face any issues, contact our support team.

All products include a commercial license unless otherwise stated. You can use them in client projects, websites, and business materials. Reselling or redistributing the raw files is not permitted.

Yes — a single purchase covers unlimited personal and commercial projects for the same buyer. Each client project requires a separate license purchase.

Compatibility details (e.g., Adobe Illustrator, Figma, Premiere Pro version) are listed on each individual product page.

We offer no refunds on digital products once downloaded, as per our No Refund Policy. If you face a technical issue preventing download, contact us and we'll resolve it promptly.

Email us at support@digitalemporium.in or use the contact form on our Contact page. We reply within 24 hours, Mon–Sat.

Check your spam/junk folder first. If it's not there, email us at support@digitalemporium.in with your payment ID (from Razorpay) and we'll resend it.